Frequently Asked Questions
Everything you need to know about your Creations experience.
What is the typical shipping timeframe for an order?
Standard shipping usually takes 3-7 business days within the continental United States. International shipping times vary by location, typically ranging from 10-21 business days.
How can I track my package once it has shipped?
Once your order is dispatched, you will receive an email containing a unique tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unused condition. Please visit our Returns Portal to initiate a request and receive a prepaid shipping label.
Which payment methods do you accept?
Creations accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are your products covered by a warranty?
Yes, all Creations products come with a one-year limited warranty against manufacturing defects. If you encounter an issue, please contact our support team with your order number.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our customer service team via live chat.